Frequently Asked Questions

Every skin journey is unique and it’s only natural to have questions about yours. Whether you’re visiting us for the first time or exploring advanced facial and laser treatments in BGC, here’s a quick guide to help you get to know Wunderskin better and make the most of your visit.

General Questions

What is Wunderskin and where is it located?

Wunderskin is a premium aesthetic and laser clinic located in the heart of Bonifacio Global City, Taguig. We specialize in advanced skin and facial treatments designed to renew, restore, and maintain healthy, youthful skin.

How do I book an appointment?

You can easily schedule your consultation through our Booking Page [https://wunderskin.myaestheticrecord.com/online-booking], Instagram, Facebook, or by contacting our clinic directly at 09171705695. Our team can guide you through finding the best time and treatment for your skin goals.

Do I need a consultation before treatments?

Yes. Each treatment begins with a one-on-one consultation with our in-house dermatologists to ensure your plan is safe, effective, and tailored to your skin’s needs.

Are walk-ins allowed?

We welcome walk-ins depending on availability, but we highly recommend booking ahead to ensure your preferred time slot and doctor are available.

Should I tip after my treatment?

Tipping is optional, but if you feel inclined to show appreciation for exceptional service, our staff graciously accept tips.

Are there any other fees that I need to take note of aside from the treatment?

The only additional fee you may encounter is the Professional Fee for doctor-performed procedures. This fee already includes a complimentary consultation. If an aesthetician performs your procedure, the consultation is also complimentary.

If you've booked a consultation only, a Professional Fee will apply. Rest assured, we're transparent about all costs, so you can relax and focus on your treatment.

How early should I come to the clinic before a session?

Ideally, we request patients to arrive 30 minutes before their scheduled procedure time for standard appointments (non-anesthesia procedures). This allows for a quick doctor-patient consultation and VISIA Skin Analysis.

In cases where anesthesia is necessary, we advise arriving 1 hour before your appointment. Don't worry, we'll inform you in advance of the specific time to arrive at our clinic based on your procedure. Our goal is to ensure you feel prepared and comfortable every step of the way.

When do I know when the next session will be?

We will let you know when next to visit after the treatment. Don’t you worry! We'll make sure to schedule this with you. Your next session will depend on your skin's diagnosis post-procedure.

Treatment-Specific FAQs

What skin concerns can Wunderskin treatments address?

We treat everything from breakouts and post-acne marks to redness, pigmentation, and uneven tone. Our treatments also target early signs of aging like fine lines, wrinkles, and loss of firmness — while helping refine texture and restore a healthy, luminous look to your skin.

How often should I get a facial treatment?

It depends on your skin type and treatment goals. In general, maintenance sessions are recommended every 2–4 weeks for consistent results for facials and laser-based treatments. Other treatments such as XERF and Sofwave (both skin tightening treatments) can be done once or twice a year.

Do treatments have downtime or side effects?

Most of our treatments are non-invasive with minimal to no downtime. You may experience mild redness or sensitivity that typically subsides within a few hours to a few days, depending on the procedure.

Are the treatments safe for sensitive skin?

Yes. All treatments at Wunderskin are dermatologist-approved and clinically tested for safety. Our specialists adjust intensity levels and select products suitable for sensitive or reactive skin types.

How soon will I see results?

Some treatments deliver visible improvement after the first session, while others (like collagen-building or resurfacing lasers) continue to take effect over several weeks, and up to three months. Its effects progress as time passes.

Payment Options

Do you offer payment plans?

Yes, we do. Please feel free to reach out or come to the clinic to know more about our payment plans.

What payment methods do you accept?

We accept cash, debit, and major credit cards for your convenience. Select treatments may also be available through special packages or seasonal promos.

Am I required to book and pay for my session ahead of time?

Ideally, you will need to book your session in advance. But we still can accept walk-ins, if there is an availability at the clinic. We advise you to call ahead of time to know the current availability of our doctors.

What happens when I’ve pre-bought for a session but can’t make it to the appointment?

If there is a conflict in your schedule, don’t hesitate to let us know so we can reschedule your treatment.

Is there a refund for pre-bought sessions, should I fail to avail them?

While we do not offer refunds, we provide flexibility for rescheduling to a later date. If you need to cancel or reschedule, please notify us at least 24 hours before the procedure.

We understand that unforeseen circumstances can arise, so we offer a 15-minute leeway for lateness. However, please be sure to call and inform us as soon as possible.
Please give us a call in advance to discuss any changes to your schedule. However, keep in mind that specific timeslots cannot be guaranteed.